iNua Technologies

These terms apply to authorized users of the iNua platform. By accepting them, you confirm that you have reviewed this version and agree to follow it when using the service on behalf of your organization.

1. The service

iNua provides organizations with communication, automation, questionnaire, knowledge-management, analytics, and AI-agent tools. Features may use SMS, WhatsApp, voice, email, and connected third-party services.

2. Accounts and organizations

You must provide accurate account information, protect your login credentials, and use the platform only for an organization you are authorized to represent. Activity performed through your account is treated as activity authorized by you unless you promptly report unauthorized access.

3. Messaging and consent

Your organization is responsible for having a lawful basis and any required opt-in before contacting a person. You must honor opt-out requests and comply with applicable messaging, privacy, consumer-protection, and telecommunications rules, including WhatsApp Business and SMS-provider policies.

4. Organization content

Your organization retains responsibility for the files, instructions, templates, contact records, and other content it supplies. You must not upload content you are not permitted to use, or use iNua to send unlawful, deceptive, abusive, or harmful communications.

5. AI-generated responses

AI-generated output can be incomplete or incorrect. Organizations must define the agent’s approved knowledge and escalation rules, review high-impact uses, and maintain suitable human oversight. The service should not be treated as a substitute for professional medical, legal, financial, or emergency advice.

6. Data and service providers

Our handling of personal data is described in the Privacy Policy and Data Processing Addendum. The current services that may process data for iNua are listed in the Third-Party Service Providers register.

7. Availability and changes

We work to keep the platform available and secure, but do not guarantee uninterrupted operation. We may change features to improve security, comply with law or provider requirements, or maintain the service. Material legal-document changes are published as a new version and presented for acceptance at login.

8. Suspension and termination

We may restrict or suspend access where necessary to protect users, comply with law, investigate misuse, or prevent harm to the platform or connected providers. Contract-specific termination and data-return obligations remain governed by the applicable customer agreement.

9. Contact

Questions about these terms should be sent through the contact details published on the iNua Technologies website. Organization-specific commercial terms remain governed by the agreement between iNua and that organization.